Mkt4d Privacy Policy — How We Protect Your Data
Mkt4d is committed to protecting the privacy and personal data security of our users in Malaysia. This Privacy Policy explains what information we collect, how we use it, and the rights you hold as a user of our platform.
This policy applies to all users who register for or access the mkt4d platform. Please read this document carefully.
1. Information We Collect
When you register and use the mkt4d platform, we collect several categories of information to ensure our services run smoothly and securely. The information collected includes:
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and chosen password. This information is required to verify your identity and confirm your eligibility to use the platform.
Device & Browser Information
We automatically collect technical information including device type, operating system, browser type, IP address, and language settings. This information is used to optimise how the platform displays on your device and to identify suspicious activity.
Payment Information
To process transactions in MYR, we collect the details required for your chosen payment method — such as Touch 'n Go, GrabPay, or bank transfer. We do not store full card numbers; only the information needed for verification purposes and transaction records.
Platform Usage Data
We record user activity on the platform, including games played, transactions made, session duration, and interactions with platform features. This data is used for service improvement and fraud detection.
- Name, email address, phone number
- Date of birth and password
- Device type and browser
- IP address and approximate location
- MYR payment details
- Deposit & withdrawal transaction records
- Session data and gaming activity
2. How We Use Your Information
Account information and usage data are used to process registrations, verify identities, enable secure login, and ensure all platform functions work correctly for each user.
Payment information is used solely to process deposits and withdrawals in MYR, verify transactions, and resolve any payment-related issues that may arise.
Device data, IP addresses, and activity patterns are analysed to detect unauthorised access attempts, fraudulent activity, or multi-account usage that violates mkt4d's terms of service.
Usage data and user feedback help the mkt4d team understand usage patterns, identify technical issues, and make data-driven decisions to continuously improve the user experience.
3. Cookies and Session Tracking
The mkt4d platform uses cookies — small text files stored on your device — to enhance your experience and keep your login session secure. We use several types of cookies:
Essential Cookies: Required for core platform functions such as login session authentication and account security. These cookies cannot be disabled without affecting platform functionality.
Performance Cookies: Collects information on how users interact with the platform to help us identify areas for improvement. All data is collected anonymously.
Preference Cookies: Saves user settings such as language preferences and display options to deliver a more consistent experience across visits.
You can manage or disable non-essential cookies through your browser settings. However, disabling essential cookies may affect your login functionality and account security.
4. Data Storage, Security & Information Sharing
How Your Data Is Protected
Mkt4d uses SSL encryption to secure all communications between your device and our servers. Personal data and payment information are stored on servers protected by strict access controls, firewalls, and continuous security monitoring. Internal access to user data is restricted to staff who require it to carry out legitimate operational functions.
Data Retention Period
We retain user data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. When an account is voluntarily closed or following an extended period of inactivity, personal data will be deleted or anonymised in accordance with our data retention policy.
Third-Party Sharing
Mkt4d does not sell, rent, or share users' personal data with third parties for marketing purposes. We only share the minimum necessary information with payment service providers that process your MYR transactions, and all third parties involved are bound by strict confidentiality agreements.
Data Protection Layers
- SSL encryption on all communications
- Firewall-protected servers
- Restricted and audited internal access
- 24/7 security monitoring
- MYR payment data is not stored in full
- No data sold to advertisers
5. User Rights & How to Contact Us
You have the right to request a copy of the personal data we hold in connection with your account. Requests can be submitted through customer support and will be processed within a reasonable timeframe.
If your personal information is inaccurate or out of date, you can update your details through your account settings or by contacting the mkt4d support team directly.
You may request deletion of your personal data upon closing your account. Deletion requests are subject to legal retention requirements and anti-money laundering compliance obligations.
Privacy Policy Updates
Mkt4d reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated via a notice on the platform or to your registered email address. Continuing to use the platform after changes are published constitutes your acceptance of the updated policy.
For any privacy-related enquiries, or to submit a request for data access, rectification, or erasure, please contact the mkt4d support team at: [email protected] or visit the FAQ us for more information.
Questions About Your Data?
The mkt4d support team is ready to help you understand how your data is used and protected. Contact us or visit the FAQ page for the answers you need.